Pet Life

Culinary J 11 months ago

If you want to experience what it was like when shipping took weeks, this is the place. Unfortunately, after waiting two weeks for them to even process my order, I had to purchase the same products from another vendor that offered real overnight shipping. Regret wasting time here.

Rabbitman a year ago

After reading about the reviews from them I was kind of hesitant to order from them. That just goes to show you you don't believe all reviews and I'm so happy I did order from them! My order came in perfectly. It was packed exceptionally well and all the items were way before the expiration date. The prices were beyond reasonable too!! I had a question and they responded within a day and a half. These people are extremely honest when it comes to shipping when they say it will take x amount of days most likely it will. They're shipping may be a little on the slow side for some people but if you want good quality service and people that will answer your questions these are the people to go through. I definitely will order from them again. Thank you pet Life for such awesome service !!!!!

Kevin Prescott a year ago

This store is a rip off! DO NOT BUY FROM THEM! I place an order of aquarium supplies on March 3rd. After calling and no one answered and being on hold for 45 minutes, i decided to email customer support. They said the package was lost in transit. Why the used Amazon for shipping I’m not understanding. I requested they cancel my order. All of a sudden the shipment was found only to arrive 18 days after the initial order. Amazon attempted delivery on the 21st and I refused the delivery. I emailed Pet Life support and they said they could not refund my money until they received the package. THIS COMPANY IS CRIMINAL! I ended up losing a fish because I needed the product ordered. Ordered what I needed from Amazon and received it the next day. My other mistake is ordering through “Shop” app who offers no assistance or protection. NEVER AGAIN! 23 days later and I’m still fighting for my refund. Calling my card company next!

kvro27 _ 2 years ago

Placed an order with petlife at the end of September an item which was listed in stock at the time on their website. I had used my apple pay for this order which was set to the wring address. I emailed pet life asking them to make the change, and they replied the next day confirming the change. The next week, this still had not shipped. I sent an email asking for status update, to which they replied and stated the item would ship at the end of the next week, 3 weeks after the order was placed. The order did not ship when they advised, and it ultimately took 1 month for them to ship a stock item. After shipment is where the real problems began. I never received my order, FedEx damaged it in transit and never attempted delivery. As soon as I got notification from FedEx I contacted pet life asking for next steps. They answered my email and stated they would get back to me soon. They never got back to me. I spent the next month trying to contact them multiple times. They did not answer and emails, or phone calls. After a month if trying, I decided to submit a BBB complaint to see if pet life would respond to someone else. Pet Life did not reply to the BBB after 2 attempts so they close

Marilyn Fowler 3 years ago

Although Pet Life processed my credit card in one day, the company sent me no shipping and delivery information until I contacted them 2 weeks later. Then the company sent me an email that my product was being shipped but the arrival date changed 5 times. It took nearly 4 weeks for me to receive my order. I do not like that the website gives no phone number for order status - all is done through email.